In most of today’s business processes, information systems (IS) play a crucial role. Thereby, information systems have emerged from isolated, company-internal solutions to distributed and open systems. At the same time the business significance of information systems has constantly increased. The responsibility in regard to mission critical decisions such as the availability or performance of information systems has moved from the level of IT departments to the executive level. Furthermore, information systems are no longer regarded as support technologies, but as mission critical assets. This requires a higher flexibility of the different IT systems in order to be able to realize business process related decisions faster.

In the context of “Service Science”, the term “Service” is viewed as the realization of business process related functionality using electronic means. Induced by this service-driven environment, the development process of software has changed. Highly scalable service delivery infrastructures have altered the viewpoint of software – essentially software products become services. Thus, software developers are facing new methods and technologies for the development of software solutions. Additionally, new approaches such as agile software development and the use of Frameworks and Open-Source components become more and more important for the development of information systems.

In particular the combination of methods and systems is crucial in order to deliver high-quality, reliable, and effective information systems. The goal of this track is to discuss the implications of this emerging field for the development and the architecture of information systems.

• Software Development Methods
• Software Development Processes, Agile Methods, Process Models, IS Project Management
• Requirements Engineering
• Service Science, Service Engineering
• IS Modeling, Model-Driven Software Development
• Business Process Management, Business Process Re-Engineering
• IS Architectures, Software Product Lines, Open-Source Software Components, Integration of Legacy Systems, Reference Models and Ontologies for IS Architectures
• Reusability, Development Frameworks, Component-based Development
• Service-Oriented and Event-Oriented Software Architectures (Enterprise Service Bus, …)
• Highly-Scalable Distributed Information System Architectures (Cassandra, …)
• Security and Privacy in Information Systems
• Enterprise Information Systems and Web 2.0 Technologies
• Human Computer Interaction

• Gerti Kappel, Vienna University of Technology, Austria, http://www.big.tuwien.ac.at/staff/gkappel.html
• Gustaf Neumann, Vienna University of Economics and Business, Austria, http://nm.wu-wien.ac.at/neumann

• Martin Bichler, Technical University Munich, Germany
• Ruth Breu, University of Innsbruck, Austria
• Stefan Eicker, University Duisburg-Essen, Germany
• Gregor Engels, University Paderborn, Germany
• Georg Herzwurm, University Stuttgart, Germany
• Stefan Koch, Bogazici University, Turkey
• Jochen Küster, IBM Zurich Research Laboratory, Switzerland
• Christine Legner, European Business School, Germany
• Frank Leymann, University Stuttgart, Germany
• Alexander Maedche, University Mannheim, Germany
• Jan Mendling, Humbold University Berlin, Germany
• Stefan Nusser, IBM Research Almaden, USA
• Andreas Oberweis, University Karlsruhe, Germany
• Klaus Pohl, University Duisburg-Essen, Germany
• Michael Schrefl, JKU Linz, Austria
• Christa Schwanninger, Siemens AG, Germany
• Stefan Smolnik, European Business School, Germany
• Axel Uhl, SAP
• Uwe Zdun, Vienna University of Technology, Austria
• Peter Zencke, SAP